Common purchase queries answered
Orders and Shipping
Most orders take 7-10 days from the date the artwork is submitted.
Register for your account here https://ouipromote.com/my-account/.
Send your updated address to firstname.lastname@example.org or call 619-534-2747
Tracking information will be sent via email from email@example.com.
We do not store your credit card information.
Sales tax will be charge for items shipping to California.
We currently only ship items within the United States.
This depends on the items purchased. We try to combine packages if possible.
If you need to swap an item
Returns and Exchanges
Prior to production a proof will be sent for your approval, it is important to review proofs for any errors prior to approval, all graphic orders are final. Hardware can be returned for any manufacture defect.
Please notify your rep immediately.
Upon approval of your items we ask that all items be inspected for damages. Should damages occur please contact your representative immediately.
Please contact us to receive your approved return shipping information.
You can email or call us. We will do our best to get back to you ASAP.
Please notify your representative immediately.
Orders may be cancelled or changed up to 24hours after submission. Send an email with your entitled “Order #(fill in your order number) – Cancellation.
*Although we are located in San Diego, California, our products are shipped from multiple warehouse distribution centers throughout the United States. The product will ship from a warehouse that is closest to your requested shipping destination. If you need an item expedited, please contact us and we will see what we can do to accommodate your needs.